Once the auction is completed, we return all the online/absentee purchased items back to our facility for processing.

• We must unpack, sort and inventory each bidders items.

• We must carefully wrap and box each item

• We have to measure and weigh each box to calculate postage

This process takes about 1-2weeks from start to finish. We understand you are excited to get the items you purchased as soon as possible, however it takes time for us to get them processed and out the door properly.

When you receive your email/text invoice from us via Shipping Saint and you have questions, please contact us right away before submitting payment. We want to ensure that everything is accurate before you pay the invoice.

When you receive your email/text invoice from us via Shipping Saint and you have questions, please contact us right away. We use UPS as our standard shipping carrier. We understand that UPS is not the most economical and that USPS can provide some less expensive postage rates. If a customer specifically request USPS, we will absolutely switch their packages from UPS to USPS as long as the customer acknowledges the increased risk with damage and/or lost packages when using USPS. if you want us to switch carriers, you MUST contact us PRIOR to paying the shipping invoice. Once the invoice is paid, postage is automatically purchased.

Shipping and Handling charges have several components.

• (1) Packing Material: Boxes, Bubble Wrap, Paper, Tape, used in the process of packing/shipping your items. We do use "used boxes and packing materials" to help save bidders money whenever possible.

• (2) Handling: Our labor to sort, wrap, package and overall handle your item. From the time your item is SOLD, we must handle your items at least 5x before it is handed to a carrier. Shipping is NOT a money-making effort for us and typically barely break even in the end. We ship as a courteous service to our customers who cannot attend the auctions in person.

• (3) Postage: UPS, USPS and other carriers set the postage rates by SIZE, WEIGHT, ZIP CODE, VALUE. Regardless if you paid $10 or $5000 for what's in the box, the base shipping rate is identical. So if your items are heavy, odd shaped or long, expect to pay more postage. Same goes for small items. Just because it's very small, the base rate can seem expensive if you only paid a small amount for the item. (Example: A $10 pocket knife may cost $15-$20 to ship where as a 10x10x10 box which weighs 5lb may also cost $15-$20 to ship).

• NOTE: If you expect our packing material and labor to be FREE and postage to be what you Googled, you might have a less than pleasant shipping experience due to a misconception of real costs.

• NOTE: If you want to provided us with mailing postage label that would be fine. You will still be charged for the material used and our labor.

The software we utilize "Shipping Saint" will send invoices to you in both email and text. All you need to do is click the links in the email and provide your payment details.

We use UPS as our standard shipping carrier and USPS as an alternate when address are to PO Boxes or customer wishes rates to be as low as possible.